UK Job Roles
Salary: up to £25,000
Benefits: 25 days holidays plus bank holidays plus birthday holiday. Includes pensions, healthcare, and more
Hybrid role, must be able to travel to office in North West once a week.
We want our HR function to be all about the people who work alongside us. We pride ourselves heavily on being representative of the modern, supportive and collaborative culture we work within here at Digital Infrastructure.
With a “can do” and “all hands on deck” approach to our work, our HR function is a productive hub of expertise, providing timely, first class support to our employees / business leaders all of the time.
As the HR & Payroll Assistant, you will be responsible for the collation and submission of the monthly payroll for the whole business together with all key HR Administration.
Responsibilities include but not limited to:
· First point of contact for all people and payroll enquiries
· Responsible for all payroll duties, collation, analysis, changes and submission
· Working alongside the Recruitment Co-Ordinator, you will be responsible for all onboarding administration , including creating onboarding plans, including pre – employment checks
· Updating and maintenance of HRIS
· Handling personal and sensitive data in line with our GDPR requirements
· Monitoring sickness absence management, settling in periods and holiday entitlements
· Producing letters and weekly/monthly reports, maintaining excel spreadsheets
· Ad hoc HR administration and any requests for support from Head of HR
· Arranging and co-ordinating HR meetings/events
· Administration of the company benefits and wellbeing initiatives
· Administering off boarding
· Updating of the HR Intranet page
· Administration of Employment Surveys
· Assisting the Recruitment Co-ordinator in interviews/ careers fayres / assessment days where required
Must have 1 years experience in both fields. Payroll experience desirable. Ideally someone who is looking to or currently studying CIPD. Study support can be offered. This position will give a great general overview of all HR fields so would be ideal for someone looking to further develop themselves into a future HR Advisor role.
Salary: up to £30,000
Benefits: 25 days holidays plus bank holidays plus birthday holiday. Includes pensions, healthcare, and more
We want our HR function to be all about the people who work alongside us everyday. We pride ourselves heavily on the people centric culture we have worked hard to develop here at Digital Infrastructure.
With a “can do” approach to our work, our HR function is a productive hub of expertise, providing first class support to our employees / business leaders all of the time.
As the Recruitment Co-Ordinator, you will be responsible for the full delivery of all the business’ hiring practices, ensuring full compliance and best practice is being adhered to. Your main goal being to provide the best hiring solutions and recruitment advise to our people leaders and ensuring we hire the right people into the right positions first time.
Job role will include but not limited to:
· Responsible for all administration and co-ordination of hiring campaigns including the drafting of recruitment adverts within our ATS
· Engage with all hiring managers to understand their recruitment needs, providing practical and cost effective hiring solutions.
· Host and co-ordinate a weekly recruitment call to understand hiring requirements and appropriate authorisations are in place
· Management of campaigns through to final selection
· Attending/supporting/co-ordinating interviews and ensuring a fair practise across all stages from application is being followed
· Producing all internal and external offer documentation for chosen candidates
· Collating all key recruitment data on a weekly / monthly basis and providing insights to Head of HR
· Updating HR & Payroll Assistant and Head of HR weekly on key hires/campaigns/statistics
· Establishing great working relationships with local schools/colleges/agencies/organisations to provide innovative recruitment solutions
· Implementing and co-ordinating apprenticeship and traineeship programmes
· Attending Careers Fayres
· Co-Ordinating and hosting recruitment assessments days
This role would be ideal for someone who is part of an existing recruitment team with a minimum of a years recruitment experience and would love the autonomy of being solely, fully responsible for the recruitment function within a wider HR team. Busy environment. Must be able to travel as required.
Hybrid role – preferably North West based for links to local schools / colleges.
Reporting to – Director of Performance and Governance
Salary £TBC
Bonus and Company benefits
The role
At Be-Fibre we’ve come to realise that broadband companies are known for breaking promises to their customers, whether that’s the speeds they sell, or the level of customer services they offer. Be-Fibre is on a mission to change that.
We want to make buying broadband honest and simple, and we want to ensure that everyone who encounters our brand has a great experience and we’ll do this by ensuring the promises we make to our customers are kept.
Be-Fibre isn’t like other broadband providers, we’re investing millions of pounds of private investment into the UK digital economy to build more reliable full-fibre broadband services, which means future-proof broadband for all our customers, at up to 15 times faster than slower ‘superfast’ broadband services.
This is a great opportunity to join us on our journey and play a lead role in shaping how we manage and interact with our customers, setting the standard for protecting company revenue as we grow rapidly. Our ethos is to change and disrupt the broadband market across the United Kingdom and set out a new standard for broadband provision based around our ethos of maintaining and keeping our customer promises.
Person spec
We are looking for an enthusiastic analyst to join our team, with experience in a customer centric environment with knowledge of contact centre, field resources and service-related customer data. You will be passionate about data analysis and providing the best possible levels of insight to drive customer service and experience, using data to drive decisions. You will demonstrate a true sense of curiosity and have a drive to understand the root cause of any issue or opportunity.
You will have experience of trending customer demand data to drive service levels and optimise team resources, to ensure that the business is delivering value for the business and optimal experiences for customers.
You will have a successful track record in delivering effective and engaging communications and meaningful actionable insights. You will have the ability to articulate data into meaningful management information that has credibility to influence senior leaders across the business. The role will also focus on driving continuous improvement and innovation across the whole business and our customer supply chain.
Key skills we’d like you to have:
Success in this role requires excellent analytical thinking and communication skills, an ability to summarise results and present articulate data and analysis to the business.
• Strong communication skills with an ability to build narratives from data and present recommendations to improve customer experience and operational efficiency
• Using data to drive business decisions on workforce optimisation and forecasting
• Manage the current suite of PowerBi dashboards to keep them up to date and accurate
• Ability to build strong working relationships with colleagues and stakeholders
• Excellent problem solving, analytical and numerical skills
• Proficient in the used of MS Office with a focus on excel and PowerPoint
• Ability to ‘tell the story ‘Using data analysis
• Team player and the ability to adapt to a fast-growing company
Qualifications and experience we’d like to see:
• Bachelors/Graduate degree
• Experience in a data analytics role, ideally in a customer centric environment
• Experience of working in a start-up business and the challenge and reward it brings would be an advantage
• ISP or Utilities experience and knowledge of the OFCOM general code would be an advantage
• Strong track record in delivering actionable insights and MI to business leaders
• Ability to operate effectively and to deadlines
How to Apply
- To begin, hit the apply button below to send an email to our careers team at careers@digitalinfra.co.uk
- Attach one pdf document containing your CV/Resume
- Attach your cover letter detailing how you match the skills, knowledge and experience required
We will not accept unsolicited CV’s
Salary: £32,000 - £34,000
Location: South East/North West/East-West Midlands (6 positions available)
Bonus and Company benefits
Digital Infrastructure (DI) and BeFibre are undertaking a significant investment in the UK Telco market and launching a brand-new ISP. This investment is in a competitive marketplace, and it will be critical to the success of the venture that DI deliver sufficient connected premises to ensure BeFibre makes a strong mark on the UK Broadband marketplace.
Reporting to the Field Team Manager, the Team Lead will play an important business by ensuring that each appointment is completed in line with KPI targets. You will ensure that all work is completed to a high quality with a high level of customer service. Health and safety is key in all installs, so they must be carried out in a safe manner. Among other responsibilities, you will be expected to mentor a trainee engineer who will be working with you. It is a varied role and you will carry out surveys, fix faults, install services at customer premises and operate a MEWP. This is an exciting opportunity for somebody to join and progress in a new and rapidly growing business, that wants to invest in its employees by providing training to enable professional development and progression.
Key Responsibilities
· Install a full-fibre service into customer’s properties
· Carry out pre-installation surveys
· Rectify customer faults
· Ensuring that the quality and customer service provided is of the highest standard
· Ensuring health and safety is a top priority
· Take ownership of the installation and find a resolution to any issues using a collaborative approach
· You will be a mentor to a trainee operative so will be assisting them in their progression within the company
· Organise your own daily workload, ensuring that all appointments are met
Experience
· Previous fibre experience is a must
· Previous supervisory experience is an advantage
· Highly organised and works well under pressure
· The ability to communicate with both internal and external stakeholders
· Excellent teamwork and customer service skills
· IT proficient
· Willingness to travel on occasion
Skills and Qualifications required:
· SA001/SA002: Essential
· Driving Licence: Essential
· NRSWA2: Essential
· Eligible to work in UK: Essential
· Splicing Experience: Experience desirable
· Must pass DBS check: Essential
· Customer Facing Install: Experience desirable
· Fault diagnostics and rectification desirable but not essential
How to Apply
- To begin, hit the apply button below to send an email to our careers team at careers@digitalinfra.co.uk
- Attach one pdf document containing your CV/Resume
- Attach your cover letter detailing how you match the skills, knowledge and experience required
We will not accept unsolicited CV’s
Salary £22,000 - £26,000
Location: South East/North West/East-West Midlands
Bonus and Company benefits
Digital Infrastructure (DI) and Be Fibre are undertaking a significant investment in the UK Telco market and launching a brand-new ISP. This investment is in a competitive marketplace, and it will be critical to the success of the venture that DI deliver sufficient connected premises to ensure BE Fibre makes a strong mark on the UK Broadband marketplace.
Reporting to the Field Team Manager, the Trainee Engineer will play an important business by ensuring that each appointment is completed in line with KPI targets. You will ensure that all work is completed to a high quality with a high level of customer service. Health and safety is key in all installs, so they must be carried out in a safe manner. You will work with and learn from an experienced engineer. It is a varied role and you will carry out surveys, fix faults, carry out customer installs and operate a MEWP. This is an exciting opportunity for somebody to join and progress in a new and rapidly growing business, that wants to invest in its employees by providing training to enable professional development and progression.
Key Responsibilities
• Work with and learn from an experienced customer installation engineer
• Install a full fibre service into customer’s properties
• Carry out pre-installation surveys
• Rectify customer faults
• Ensuring that the quality and customer service provided is of the highest standard
• Ensuring health and safety is a top priority
• Take ownership of the installation and find a resolution to any issues using a collaborative approach
• Organise your own daily workload, ensuring that all appointments are met
Skills
• Full UK driving licence
• Ability to work as part of a team
• Ability to work at height
How to Apply
- To begin, hit the apply button below to send an email to our careers team at careers@digitalinfra.co.uk
- Attach one pdf document containing your CV/Resume
- Attach your cover letter detailing how you match the skills, knowledge and experience required
At BeFibre we’ve come to realise that broadband companies are known for breaking promises to their customers, whether that’s the speeds they sell, or the level of customer services they offer. BeFibre is on a mission to change that.
We want to make buying broadband honest and simple and we want to ensure that everyone who comes into contact with our brand has a great experience and we’ll do this by ensuring the promises we make to our customers are kept.
BeFibre isn’t like other broadband providers, we’re investing millions of pounds of private investment into the UK digital economy to build more reliable full-fibre broadband services, which means future-proof broadband for all of our customers, at up to 15 times faster than slower ‘superfast’ broadband services.
This is a phenomenal opportunity to join us on our journey as we change and disrupt the broadband market across the United Kingdom and set out a new standard for broadband provision based around our ethos of maintaining and keeping our customer promises.
The Role
You’ll join a fast-growing digital team focused on acquiring new customers and keeping existing customers happy.
● Support on all company social media accounts management
● Develop engaging, creative, and catchy content for regularly scheduled posts, which establishes brand presence, enlightens audiences and keeps existing customers happy
● Partner with our customer service team to ensure we convey the right messages to customers unique problems
● Contributes to an ever-flowing creative pipeline, by supplying new ideas to our campaigns art worker
● Analyse campaign performance and report on success
● Monitor and develop reports on competitor activity within social media spaces
Salary
£22,000
Your Profile
● University Degree, ideally in marketing, communications or similar (2:1 or higher)
● Extensive knowledge of Social Media Platforms
● Prior customer experience a plus
● Strong written communication skills, with an flair and interest for copywriting
Salary £24,000 per year
Uncapped Commission OTE £35,000+
Car Allowance
Reports directly to: Sales Manager
Department: Sales
Works with: Community Engagement Manager, Sales Manager, Sales Director, Area sales teams, Stakeholder manager
The Company
At Be-Fibre we’ve come to realise that broadband companies are known for breaking promises to their customers, whether that’s the speeds they sell, or the level of customer services they offer. Be-Fibre is on a mission to change that.
We want to make buying broadband honest and simple, and we want to ensure that everyone who meets our brand has a great experience and we’ll do this by ensuring the promises we make to our customers are kept.
Be-Fibre isn’t like other broadband providers, we’re investing millions of pounds of private investment into the UK digital economy to build more reliable full-fibre broadband services, which means future-proof broadband for all our customers, at up to 13 times faster than slower ‘superfast’ broadband services.
This is a great opportunity to join us on our journey as we change and disrupt the broadband market across the United Kingdom and set out a new standard for broadband provision based around our ethos of maintaining and keeping our customer promises.
Please keep in mind that travel across the UK maybe required to align with our rollout plans.
The Role
To generate sales for Be Fibre (ISP) via promotional activity such as venue events, demoing products, door surveys, calling and booking client visits and any other route to market that you can think of. The Sales Manager will provide coordination and execution of key operational tasks and targets.
What you’ll do
• Be the face of our brand – it is likely that you may be the first interaction that residents and local businesses have with our company, so it is key that you make the best first impression!
• We will support you with the knowledge of the products and proposition, you will bring the passion, drive and determination to ensure our potential customers are keen to engage with our brand and ultimately purchase our service.
• You may take part in co-ordinated promotional events. This could include demos of the service at a local venue, running a promotional campaign in high footfall areas, completing engagement surveys door to door, taking part in a local charity event or quiz nights. We encourage creativity and new ideas.
• You will be happy to talk with people of all technological backgrounds, from novice to someone that runs a business from home. You may not have all the answers, but you will be comfortable capturing key information and sharing with the relevant team member to ensure the customer gets the information they need in a timely manner.
• You will be competent in capturing data and using CRM systems to correctly log this information.
• You will be targeted (and rewarded) on successful qualified sales that are captured correctly in our CRM system.
• You will work closely with the Sales Manager to acquire local information and lead opportunities, that will feed the sales pipeline
• You will be flexible in your hours of work. We don’t want robots working 24/7 but you will need to be available when the residents want to interact with us. This means there will be some evening and weekend work required.
Skills, experience and qualifications (preferred)
• Excellent written and verbal communication skills (High Level of face to face)
• Good interpersonal skills as the role requires a high level of motivation and influencing
• Proficient in the use of CRM systems and Collaboration Tools (Teams, File Sharing)
• Customer centric
• Strong organisation skills
• Self-motivated
• Can-do attitude
• Strong fit for our brand and organisational culture
Benefits
• Uncapped commission (OTE expected year one £35,000+)
• Car allowance
• Holiday entitlement plus bank holidays
• Provided with tablet, mobile phone and laptop
• Pension scheme
• Regular reward and recognition schemes
• Training budget for career development
Salary £24,000 per year
Uncapped Commission OTE £35,000+
Car Allowance
Reports directly to: Sales Manager
Department: Sales
Works with: Community Engagement Manager, Sales Manager, Sales Director, Area sales teams, Stakeholder manager
The Company
At Be-Fibre we’ve come to realise that broadband companies are known for breaking promises to their customers, whether that’s the speeds they sell, or the level of customer services they offer. Be-Fibre is on a mission to change that.
We want to make buying broadband honest and simple, and we want to ensure that everyone who meets our brand has a great experience and we’ll do this by ensuring the promises we make to our customers are kept.
Be-Fibre isn’t like other broadband providers, we’re investing millions of pounds of private investment into the UK digital economy to build more reliable full-fibre broadband services, which means future-proof broadband for all our customers, at up to 13 times faster than slower ‘superfast’ broadband services.
This is a great opportunity to join us on our journey as we change and disrupt the broadband market across the United Kingdom and set out a new standard for broadband provision based around our ethos of maintaining and keeping our customer promises.
Please keep in mind that travel across the UK maybe required to align with our rollout plans.
The Role
To generate sales for Be Fibre (ISP) via promotional activity such as venue events, demoing products, door surveys, calling and booking client visits and any other route to market that you can think of. The Sales Manager will provide coordination and execution of key operational tasks and targets.
What you’ll do
• Be the face of our brand – it is likely that you may be the first interaction that residents and local businesses have with our company, so it is key that you make the best first impression!
• We will support you with the knowledge of the products and proposition, you will bring the passion, drive and determination to ensure our potential customers are keen to engage with our brand and ultimately purchase our service.
• You may take part in co-ordinated promotional events. This could include demos of the service at a local venue, running a promotional campaign in high footfall areas, completing engagement surveys door to door, taking part in a local charity event or quiz nights. We encourage creativity and new ideas.
• You will be happy to talk with people of all technological backgrounds, from novice to someone that runs a business from home. You may not have all the answers, but you will be comfortable capturing key information and sharing with the relevant team member to ensure the customer gets the information they need in a timely manner.
• You will be competent in capturing data and using CRM systems to correctly log this information.
• You will be targeted (and rewarded) on successful qualified sales that are captured correctly in our CRM system.
• You will work closely with the Sales Manager to acquire local information and lead opportunities, that will feed the sales pipeline
• You will be flexible in your hours of work. We don’t want robots working 24/7 but you will need to be available when the residents want to interact with us. This means there will be some evening and weekend work required.
Skills, experience and qualifications (preferred)
• Excellent written and verbal communication skills (High Level of face to face)
• Good interpersonal skills as the role requires a high level of motivation and influencing
• Proficient in the use of CRM systems and Collaboration Tools (Teams, File Sharing)
• Customer centric
• Strong organisation skills
• Self-motivated
• Can-do attitude
• Strong fit for our brand and organisational culture
Benefits
• Uncapped commission (OTE expected year one £35,000+)
• Car allowance
• Holiday entitlement plus bank holidays
• Provided with tablet, mobile phone and laptop
• Pension scheme
• Regular reward and recognition schemes
• Training budget for career development
Salary £24,000 per year
Uncapped Commission OTE £35,000+
Car Allowance
Reports directly to: Sales Manager
Department: Sales
Works with: Community Engagement Manager, Sales Manager, Sales Director, Area sales teams, Stakeholder manager
The Company
At Be-Fibre we’ve come to realise that broadband companies are known for breaking promises to their customers, whether that’s the speeds they sell, or the level of customer services they offer. Be-Fibre is on a mission to change that.
We want to make buying broadband honest and simple, and we want to ensure that everyone who meets our brand has a great experience and we’ll do this by ensuring the promises we make to our customers are kept.
Be-Fibre isn’t like other broadband providers, we’re investing millions of pounds of private investment into the UK digital economy to build more reliable full-fibre broadband services, which means future-proof broadband for all our customers, at up to 13 times faster than slower ‘superfast’ broadband services.
This is a great opportunity to join us on our journey as we change and disrupt the broadband market across the United Kingdom and set out a new standard for broadband provision based around our ethos of maintaining and keeping our customer promises.
Please keep in mind that travel across the UK maybe required to align with our rollout plans.
The Role
To generate sales for Be Fibre (ISP) via promotional activity such as venue events, demoing products, door surveys, calling and booking client visits and any other route to market that you can think of. The Sales Manager will provide coordination and execution of key operational tasks and targets.
What you’ll do
• Be the face of our brand – it is likely that you may be the first interaction that residents and local businesses have with our company, so it is key that you make the best first impression!
• We will support you with the knowledge of the products and proposition, you will bring the passion, drive and determination to ensure our potential customers are keen to engage with our brand and ultimately purchase our service.
• You may take part in co-ordinated promotional events. This could include demos of the service at a local venue, running a promotional campaign in high footfall areas, completing engagement surveys door to door, taking part in a local charity event or quiz nights. We encourage creativity and new ideas.
• You will be happy to talk with people of all technological backgrounds, from novice to someone that runs a business from home. You may not have all the answers, but you will be comfortable capturing key information and sharing with the relevant team member to ensure the customer gets the information they need in a timely manner.
• You will be competent in capturing data and using CRM systems to correctly log this information.
• You will be targeted (and rewarded) on successful qualified sales that are captured correctly in our CRM system.
• You will work closely with the Sales Manager to acquire local information and lead opportunities, that will feed the sales pipeline
• You will be flexible in your hours of work. We don’t want robots working 24/7 but you will need to be available when the residents want to interact with us. This means there will be some evening and weekend work required.
Skills, experience and qualifications (preferred)
• Excellent written and verbal communication skills (High Level of face to face)
• Good interpersonal skills as the role requires a high level of motivation and influencing
• Proficient in the use of CRM systems and Collaboration Tools (Teams, File Sharing)
• Customer centric
• Strong organisation skills
• Self-motivated
• Can-do attitude
• Strong fit for our brand and organisational culture
Benefits
• Uncapped commission (OTE expected year one £35,000+)
• Car allowance
• Holiday entitlement plus bank holidays
• Provided with tablet, mobile phone and laptop
• Pension scheme
• Regular reward and recognition schemes
• Training budget for career development
Salary £24,000 per year
Uncapped Commission OTE £35,000+
Car Allowance
Reports directly to: Sales Manager
Department: Sales
Works with: Community Engagement Manager, Sales Manager, Sales Director, Area sales teams, Stakeholder manager
The Company
At Be-Fibre we’ve come to realise that broadband companies are known for breaking promises to their customers, whether that’s the speeds they sell, or the level of customer services they offer. Be-Fibre is on a mission to change that.
We want to make buying broadband honest and simple, and we want to ensure that everyone who meets our brand has a great experience and we’ll do this by ensuring the promises we make to our customers are kept.
Be-Fibre isn’t like other broadband providers, we’re investing millions of pounds of private investment into the UK digital economy to build more reliable full-fibre broadband services, which means future-proof broadband for all our customers, at up to 13 times faster than slower ‘superfast’ broadband services.
This is a great opportunity to join us on our journey as we change and disrupt the broadband market across the United Kingdom and set out a new standard for broadband provision based around our ethos of maintaining and keeping our customer promises.
Please keep in mind that travel across the UK maybe required to align with our rollout plans.
The Role
To generate sales for Be Fibre (ISP) via promotional activity such as venue events, demoing products, door surveys, calling and booking client visits and any other route to market that you can think of. The Sales Manager will provide coordination and execution of key operational tasks and targets.
What you’ll do
• Be the face of our brand – it is likely that you may be the first interaction that residents and local businesses have with our company, so it is key that you make the best first impression!
• We will support you with the knowledge of the products and proposition, you will bring the passion, drive and determination to ensure our potential customers are keen to engage with our brand and ultimately purchase our service.
• You may take part in co-ordinated promotional events. This could include demos of the service at a local venue, running a promotional campaign in high footfall areas, completing engagement surveys door to door, taking part in a local charity event or quiz nights. We encourage creativity and new ideas.
• You will be happy to talk with people of all technological backgrounds, from novice to someone that runs a business from home. You may not have all the answers, but you will be comfortable capturing key information and sharing with the relevant team member to ensure the customer gets the information they need in a timely manner.
• You will be competent in capturing data and using CRM systems to correctly log this information.
• You will be targeted (and rewarded) on successful qualified sales that are captured correctly in our CRM system.
• You will work closely with the Sales Manager to acquire local information and lead opportunities, that will feed the sales pipeline
• You will be flexible in your hours of work. We don’t want robots working 24/7 but you will need to be available when the residents want to interact with us. This means there will be some evening and weekend work required.
Skills, experience and qualifications (preferred)
• Excellent written and verbal communication skills (High Level of face to face)
• Good interpersonal skills as the role requires a high level of motivation and influencing
• Proficient in the use of CRM systems and Collaboration Tools (Teams, File Sharing)
• Customer centric
• Strong organisation skills
• Self-motivated
• Can-do attitude
• Strong fit for our brand and organisational culture
Benefits
• Uncapped commission (OTE expected year one £35,000+)
• Car allowance
• Holiday entitlement plus bank holidays
• Provided with tablet, mobile phone and laptop
• Pension scheme
• Regular reward and recognition schemes
• Training budget for career development
Salary £24,000 per year
Uncapped Commission OTE £35,000+
Car Allowance
Reports directly to: Sales Manager
Department: Sales
Works with: Community Engagement Manager, Sales Manager, Sales Director, Area sales teams, Stakeholder manager
The Company
At Be-Fibre we’ve come to realise that broadband companies are known for breaking promises to their customers, whether that’s the speeds they sell, or the level of customer services they offer. Be-Fibre is on a mission to change that.
We want to make buying broadband honest and simple, and we want to ensure that everyone who meets our brand has a great experience and we’ll do this by ensuring the promises we make to our customers are kept.
Be-Fibre isn’t like other broadband providers, we’re investing millions of pounds of private investment into the UK digital economy to build more reliable full-fibre broadband services, which means future-proof broadband for all our customers, at up to 13 times faster than slower ‘superfast’ broadband services.
This is a great opportunity to join us on our journey as we change and disrupt the broadband market across the United Kingdom and set out a new standard for broadband provision based around our ethos of maintaining and keeping our customer promises.
Please keep in mind that travel across the UK maybe required to align with our rollout plans.
The Role
To generate sales for Be Fibre (ISP) via promotional activity such as venue events, demoing products, door surveys, calling and booking client visits and any other route to market that you can think of. The Sales Manager will provide coordination and execution of key operational tasks and targets.
What you’ll do
• Be the face of our brand – it is likely that you may be the first interaction that residents and local businesses have with our company, so it is key that you make the best first impression!
• We will support you with the knowledge of the products and proposition, you will bring the passion, drive and determination to ensure our potential customers are keen to engage with our brand and ultimately purchase our service.
• You may take part in co-ordinated promotional events. This could include demos of the service at a local venue, running a promotional campaign in high footfall areas, completing engagement surveys door to door, taking part in a local charity event or quiz nights. We encourage creativity and new ideas.
• You will be happy to talk with people of all technological backgrounds, from novice to someone that runs a business from home. You may not have all the answers, but you will be comfortable capturing key information and sharing with the relevant team member to ensure the customer gets the information they need in a timely manner.
• You will be competent in capturing data and using CRM systems to correctly log this information.
• You will be targeted (and rewarded) on successful qualified sales that are captured correctly in our CRM system.
• You will work closely with the Sales Manager to acquire local information and lead opportunities, that will feed the sales pipeline
• You will be flexible in your hours of work. We don’t want robots working 24/7 but you will need to be available when the residents want to interact with us. This means there will be some evening and weekend work required.
Skills, experience and qualifications (preferred)
• Excellent written and verbal communication skills (High Level of face to face)
• Good interpersonal skills as the role requires a high level of motivation and influencing
• Proficient in the use of CRM systems and Collaboration Tools (Teams, File Sharing)
• Customer centric
• Strong organisation skills
• Self-motivated
• Can-do attitude
• Strong fit for our brand and organisational culture
Benefits
• Uncapped commission (OTE expected year one £35,000+)
• Car allowance
• Holiday entitlement plus bank holidays
• Provided with tablet, mobile phone and laptop
• Pension scheme
• Regular reward and recognition schemes
• Training budget for career development
Salary £24,000 per year
Uncapped Commission OTE £35,000+
Car Allowance
Reports directly to: Sales Manager
Department: Sales
Works with: Community Engagement Manager, Sales Manager, Sales Director, Area sales teams, Stakeholder manager
The Company
At Be-Fibre we’ve come to realise that broadband companies are known for breaking promises to their customers, whether that’s the speeds they sell, or the level of customer services they offer. Be-Fibre is on a mission to change that.
We want to make buying broadband honest and simple, and we want to ensure that everyone who meets our brand has a great experience and we’ll do this by ensuring the promises we make to our customers are kept.
Be-Fibre isn’t like other broadband providers, we’re investing millions of pounds of private investment into the UK digital economy to build more reliable full-fibre broadband services, which means future-proof broadband for all our customers, at up to 13 times faster than slower ‘superfast’ broadband services.
This is a great opportunity to join us on our journey as we change and disrupt the broadband market across the United Kingdom and set out a new standard for broadband provision based around our ethos of maintaining and keeping our customer promises.
Please keep in mind that travel across the UK maybe required to align with our rollout plans.
The Role
To generate sales for Be Fibre (ISP) via promotional activity such as venue events, demoing products, door surveys, calling and booking client visits and any other route to market that you can think of. The Sales Manager will provide coordination and execution of key operational tasks and targets.
What you’ll do
• Be the face of our brand – it is likely that you may be the first interaction that residents and local businesses have with our company, so it is key that you make the best first impression!
• We will support you with the knowledge of the products and proposition, you will bring the passion, drive and determination to ensure our potential customers are keen to engage with our brand and ultimately purchase our service.
• You may take part in co-ordinated promotional events. This could include demos of the service at a local venue, running a promotional campaign in high footfall areas, completing engagement surveys door to door, taking part in a local charity event or quiz nights. We encourage creativity and new ideas.
• You will be happy to talk with people of all technological backgrounds, from novice to someone that runs a business from home. You may not have all the answers, but you will be comfortable capturing key information and sharing with the relevant team member to ensure the customer gets the information they need in a timely manner.
• You will be competent in capturing data and using CRM systems to correctly log this information.
• You will be targeted (and rewarded) on successful qualified sales that are captured correctly in our CRM system.
• You will work closely with the Sales Manager to acquire local information and lead opportunities, that will feed the sales pipeline
• You will be flexible in your hours of work. We don’t want robots working 24/7 but you will need to be available when the residents want to interact with us. This means there will be some evening and weekend work required.
Skills, experience and qualifications (preferred)
• Excellent written and verbal communication skills (High Level of face to face)
• Good interpersonal skills as the role requires a high level of motivation and influencing
• Proficient in the use of CRM systems and Collaboration Tools (Teams, File Sharing)
• Customer centric
• Strong organisation skills
• Self-motivated
• Can-do attitude
• Strong fit for our brand and organisational culture
Benefits
• Uncapped commission (OTE expected year one £35,000+)
• Car allowance
• Holiday entitlement plus bank holidays
• Provided with tablet, mobile phone and laptop
• Pension scheme
• Regular reward and recognition schemes
• Training budget for career development
We will not accept unsolicited CV’s
What the Role Involves
- Carry out all relevant aspects or risk assessments before any work takes place.
- Identify fibre Points, prepare to install, splice and secure fibre distribution points either underground or mounted on telegraph poles.
- Navigate the network, being able to interpret job packs and fibre allocation tables.
- Installing passive equipment. Install and splice splitters in broadband cabinets using an automatic fusion splicer.
- Assist build completion. Being responsible for photographing completed fibre distribution points both inside the closure and externally showing position on chamber or on pole.
- Work safely using gate guards and signage as appropriate.
- Be responsible for all tools and equipment. As a splicer at Digital Infrastructure, you must take responsibility for tools issued and vehicle assigned in accordance with our company vehicle policy.
- Carry out acceptance testing using OTDR, light source and power meter
- Trace and rectify any faults found
Your Skills and Competencies
- NSRWA (New Roads and Street Works Act) Unit 2 Signage, guarding and light or equivalent or similar obtained in country of study
- NSRWA Unit LA Avoidance of underground apparatus or equivalent or similar obtained in country of study
- IPAF (International Powered Access Federation) MEWP (Mobile Elevated Work Platform) Mobile Boom 1B or equivalent or similar obtained in country of study
- Conversant with principles and standards for Passive Optical Networks or willing to work towards
- Knowledge and experience of working to BT Openreach standards and processes for underground safety, working at height and confined spaces or willing to work towards or be able to show evidence from skills obtained in country of study
- Current qualification to work on BT Network or equivalent or similar obtained in country of study
- Full UK driving licence or clean drivers licence from country of residence
- You must hold the above accreditations or be willing to work towards them. Digital Infrastructure as a company invest in all our employees to allow them to get the best from their role
We will not accept unsolicited CV’s
Main Duties and Requirements
- Install fibre cable overhead between telephone poles
- Test rod and rope on underground Openreach ducts
- Identify blockages and completion of A55 forms to enable us to work safely and legally in assigned areas
- Install subducts
- Mount distribution points on telegraph poles
- Produce, update and interpret records of daily work logs, data recordings and network design maps
- Adhere to all Health & Safety, Quality and Environmental policies
Required Skills and Competencies
- Experience on the BT Openreach network or equivalent in country of residence
- Experience of working in a MEWP / Hoist with IPAF (International Powered Access Federation) accreditation
- Experience with design schematics, duct diagrams and works instructions
- Experience in locating blockages and producing blockage clearance diagrams
- Experience in underground and overhead cable laying and hold BT accreditations (or local equivalent) or be willing to work towards this as per Digital Infrastructure’s progression plan
Required Qualifications (Achieved or Working Towards)
- PIA (Physical Infrastructure Access) accredited (or local equivalent) or working towards it
- Driving licence is preferred however not essential
- NRSWA (New Roads and Street Works Act) Unit 1 (old unit 2)
- CSCS (Constructions Skills Certification Scheme) / EUSR (Energy and Utility Skills Register) Card
- Confined Space Training
- IPAF 1b (International Powered Access Federation)
- First Aid
- Manual Handling
- Note - We are prepared to invest in our employees to help them upskill and achieve the above qualifications
